frequently asked questions
We recommend placing your order as soon as you know you are hosting an event. Our inventory is reserved on a first-come, first-served basis, and popular items book quickly during peak seasons.
No. Nostalgia Event Rentals operates exclusively as a luxury event rental company and does not sell inventory. However, we occasionally host warehouse sales throughout the year, which are typically announced twice annually.
We are based in the Washington Metropolitan area and proudly service Washington, DC, Maryland, Virginia, Baltimore, Delaware, New Jersey, New York, and Philadelphia. Travel services are available for select events; minimums may apply.
For travel inquiries, please contact us at:
Yes. Minimum rental orders vary based on the event location and scope of service. Orders typically start at $1,000 before delivery and service fees.
Yes. A 50% non-refundable retainer is required to secure your event date and rental items.
Final payment is due 14 days prior to your event date. An invoice reminder will be sent via email before the due date.
Yes. White glove delivery is available for select rentals and includes professional setup and placement services.
Yes. Clients may add or exchange items based on inventory availability. Please note that revised orders must meet or exceed the original rental subtotal once a reservation has been confirmed. All changes are subject to availability, and last-minute revisions may incur a restocking or labor fee.
We understand accidents can happen. Clients are responsible for all rentals while items are in their possession, including items that are broken, missing, excessively stained, or damaged beyond normal wear and tear. Additional replacement or repair charges may apply based on the extent of damage.
Delivery and pickup fees vary based on event location, access conditions, timing, elevators, loading requirements, and overall order size. Pricing will be included in your custom proposal.
Rental pricing is based on same-day usage unless otherwise arranged. Early delivery, overnight rentals, or extended rental periods may be available for an additional fee based on scheduling availability.
Delivery and pickup windows are scheduled based on your event timeline and logistics. Standard operating hours are between 9:00 AM and 10:00 PM. Additional fees may apply for after-hours deliveries, pickups, or late-night event breakdowns.
No. For quality control, inventory protection, and insurance purposes, all rentals are delivered and retrieved exclusively by the Nostalgia Event Rentals team.
Yes. Select on-site consultations and venue walkthroughs may be available for full-service design and production clients. Additional consultation fees may apply.
We’re happy to help.
Please complete our contact form or email us directly at:
